Aviator Hotel
Answers to common questions about booking, check-in and hotel services.
1. How can I book a room?
Select your travel dates and a suitable room in the Booking section of our website. You can also call our reception team at +7 (843) 204-99-01 or +7 (937) 615-40-12, or email gos-aviator@yandex.ru. We will help you choose accommodation and clarify the booking terms.
2. What are the check-in and check-out times?
Check-in starts at 2:00 pm, and check-out is by 12:00 noon, local time. Early check-in and late check-out are subject to room availability and an additional charge. If you need different times, please contact reception in advance.
3. Can I bring a pet?
Stays with animals are not permitted. The only exception is guide dogs, upon presentation of proof of their specialised training.
4. How can I change or cancel a booking?
Contact the hotel by phone or email and provide the guest’s name, stay dates and booking reference. Reception will explain the change or cancellation procedure, any refund terms and availability on your new dates. Please review the terms of your chosen rate and the house rules before paying.
5. Is breakfast available?
Café Nebo is located at the hotel. When booking, please check whether breakfast is included in your rate, when it is served and whether it can be purchased separately. Reception can confirm the current dining arrangements.
6. How do I get to the hotel?
Aviator Hotel is at 1 Akademika Pavlova Street, Kazan. You can find its exact location on the map in the Contacts section. Enter this address into your navigation app for directions. If you need help planning your journey, please contact reception.
7. Where can I park?
If you are arriving by car, please ask reception in advance about parking options near the hotel, availability and terms of use. This will help you plan your arrival and choose a convenient place for your vehicle.
8. What documents do I need for check-in?
Bring your original passport. For a child under 14, bring their birth certificate. If a child is travelling without their parents, or if you intend to use another form of identification, please check the requirements with reception in advance. We recommend that international guests confirm the list of required documents before travelling. Full details are set out in the house rules.
9. Can I wash and iron clothes?
The hotel has a utility room with washing machines and dryers. To use the equipment or iron your clothes, please ask reception for details about access, the room’s location and the supplies you will need.
10. Is Wi-Fi free?
Yes, free Wi-Fi is available throughout the hotel. Reception can provide connection details and help if you have trouble accessing the network.